FAQ & TOS | kiwibon

Terms of Service ★ Commission FAQ

Important information before ordering:

Communication is solely through email.
Strictly for personal use. Licencing upon request
Paypal Only, Up-front payment. Details below*
No refunds unless work can't be completed.
Refusal based on content. Details below*
No commission without reference or collage.
No intending for use: NFT or AI training

The commission process is as follows:

Confirmation, Quote and Start date will be sent out ASAP.
A sketch is provided, which you can request any changes to.
Invoice is sent. Must be completed before work is continued.
Artwork is completed within one month and sent via email.
Final tweaks, and shared online with your permission.

When and how do I pay?*

Through a paypal invoice after you have seen the first draft. Orders above £150 have the option to pay half first and the remaining balance upon completion. If the invoice is unpaid after 10 days, the commission will be cancelled, and the draft will be repurposed. My prices are in GBP (£), please check conversion before ordering.

How will my commission be delivered?

Art is finished in digital .PNG format, and sent via attachment to the email address you provided. Or multiple files via Google drive.

How many changes can I make?

As many as you like during the sketch stage. Once I've shared the flat colour you can still change: colour, limb placement, hair & facial features. I may charge a fee depending on the amount of changes.

How long will my commission take?

Once sketched and paid for, art may be completed between one week to one month. I will notify you if there are any unforseen issues with delivering on time.

Can I cancel my commission?

A cancellation can only be made if you have not yet paid. If you have already paid, I can change the commission to something else, providing I am still at the sketching stage.

What if I don't have a reference?

I do not work without a reference, BUT I can work with a collage of images to combine if this is the first time your character will be drawn. Just include it in the reference section of the order form. I may charge a fee if the character i'm designing is complicated.

Can I sell the commission on the clothes or merchandise?

Not without purchasing a licence first. I will charge a reselling fee and you'll gain full rights to the artwork with free reign to do what you like with it. Please email to discuss.

Do you do traditional commissions?

Not yet, but I do plan on offering them in the future! Delievered to you by mail.

What are you willing to and not willing to draw?*

I will happily draw; Original characters, Copy from photographs, All animals, Furries, Fanart, Any ships (please ask if you're unsure!), Armor/Mecha, tasteful nudity.

I do not take commissions containing; Gore, political or racial bigotry, religion or anything of a sexual nature.

Can I keep my commission private?

Yes, please state so in the commissions form. Alternatively If you give permission for me to upload your commission, I will do so at 50% size with a watermark.

Can I upload the commissioned piece to my Blog, Twitter, Deviantart?

You definitely can, credit is also nice, but not mandatory. I can provide you with the watermarked version, if you're worried about it being used by others. Just ask!

What is the difference between Shaded and High detailed?

Shaded will be tidy lineart, colouring and soft shading. High detail is full depth shading with highlights completed to a clean finish to an almost 3D effect and will take twice as long to complete, hence the doubled price.

Whats the difference between Chibi and XS Chibi?

An extra small Chibi will have much less detail, thicker lines and more squashed anatomy. Perfect for stickers and charms.

Can you explain the Animal / Prop sizes on the price Menu?

Tiny animals / Small props; something you can hold in your hands. Examples: Rodents, Small birds, Insects, Food, Tools, Books.

Small animals; anything small enough to sit in ones lap.

Examples: Cats, Little dogs, chickens, Baby dragons.

Large animals and props; Similar size or bigger than your character.

Examples: Wolves, Horses, Eagles. Dragons.

Seats, Giant weapons, Beds, Bicycles, Baby's Buggy.